General Terms and Conditions with Customer Information

3.2 Further information on the Wright of withdrawal can be found in the Seller's right of withdrawal notice.

Submit Withdrawal Online

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller's product description, the prices quoted are total prices which include statutory value-added tax. Any additional delivery and shipping costs that may be incurred will be stated separately in the relevant product description.

4.2 For deliveries to countries outside the European Union, additional costs may be incurred in individual cases which the Seller is not responsible for and which must be borne by the Customer. These include, for example, costs for money transfers charged by credit institutions (e.g. transfer fees, currency exchange fees) or import duties or taxes (e.g. customs duties). Such costs relating to money transfers may also be incurred even if delivery is not made to a country outside the European Union, if the Customer makes the payment from a country outside the European Union.

4.3 The available payment method(s) will be communicated to the Customer in the Seller's online shop.

4.4 If payment in advance by bank transfer has been agreed, payment is due immediately after the contract is concluded, unless the parties have agreed a later due date.

4.5 If the payment method "purchase on account" is selected, the purchase price becomes due after the goods have been delivered and invoiced. In this case, the purchase price is payable within 14 (fourteen) days of receipt of the invoice without deduction, unless otherwise agreed. The Seller reserves the right to offer the "purchase on account" payment method only up to a certain order volume and to decline this payment method if the stated order volume is exceeded. In this case, the Seller will inform the Customer of the relevant payment restriction in the payment information provided in the online shop.

5) Delivery and Shipping Terms

5.1 Where the Seller offers to ship the goods, delivery shall take place within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. The delivery address provided during the Seller's order processing shall be decisive for the handling of the transaction.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to the costs of delivery if the Customer effectively exercises their right of withdrawal. Where the Customer effectively exercises their right of withdrawal, the provisions on return costs set out in the Seller's right of withdrawal notice shall apply.

5.3 If the Customer acts as a trader, the risk of accidental loss or accidental deterioration of the goods sold shall pass to the Customer as soon as the Seller has handed over the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss or accidental deterioration of the goods sold shall generally only pass upon handover of the goods to the Customer or to a person authorised to receive them. By way of exception, the risk of accidental loss or accidental deterioration of the goods sold shall also pass to a consumer Customer as soon as the Seller has handed over the item to the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment, where the Customer has instructed the forwarding agent, the carrier, or any other person or institution designated to carry out the shipment, and the Seller had not previously named this person or institution to the Customer.

5.4 Where the Customer acts as a consumer domiciled in Germany or as a trader, the Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall only apply, however, where the Seller is not responsible for the non-delivery and has concluded a specific hedging transaction with the supplier with the diligence required. The Seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the Customer will be informed without delay and any consideration already provided will be reimbursed without delay.

5.5 Where the Seller offers the goods for collection, the Customer may collect the ordered goods within the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs will be charged.

5.6 Vouchers will be provided to the Customer as follows:

• by email

6) Retention of Title

Where the Seller renders performance in advance, it retains title to the goods delivered until the purchase price owed has been paid in full.

7) Liability for Defects (Warranty)

Unless otherwise stated in the following provisions, the statutory provisions on liability for defects shall apply. By way of exception, the following applies to contracts for the delivery of goods:

7.1 Where the Customer acts as a trader,

• the Seller shall have the choice as to the type of subsequent performance;
• for new goods, the limitation period for claims for defects shall be one year from delivery of the goods;
• for used goods, claims for defects are excluded;
• the limitation period shall not begin anew where a replacement delivery is made as part of the liability for defects.

7.2 The limitations of liability and shortened periods set out above shall not apply

• to claims for damages and reimbursement of expenses by the Customer,
• where the Seller has fraudulently concealed the defect,
• to goods which have been used in accordance with their normal use for a building and have caused that building's defectiveness,
• to any obligation of the Seller to provide updates for digital products, in the case of contracts for the delivery of goods with digital elements.

7.3 Furthermore, for traders, the statutory limitation periods for any statutory right of recourse that may exist shall remain unaffected.

7.4 Where the Customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations set out therein, the goods shall be deemed approved.

7.5 Where the Customer acts as a consumer, they are requested to notify the delivery person of any goods delivered with obvious transport damage and to inform the Seller thereof. If the Customer fails to do so, this shall have no effect whatsoever on their statutory or contractual claims for defects.

8) Liability

The Seller shall be liable to the Customer for all contractual, quasi-contractual, and statutory claims, including tortious claims, for damages and reimbursement of expenses as follows:

8.1 The Seller shall be liable without limitation, on any legal grounds,

• in the case of intent or gross negligence,
• in the case of intentional or negligent injury to life, limb, or health,
• on the basis of a guarantee promise, unless otherwise stipulated in this respect,
• on the basis of mandatory liability, such as under the German Product Liability Act.

8.2 Where the Customer acts as a consumer domiciled in Germany or as a trader, the following limitations of liability shall apply:

If the Seller negligently breaches a material contractual obligation, its liability shall be limited to the foreseeable damage typical for this type of contract, unless it is liable without limitation pursuant to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Seller according to its content in order to achieve the purpose of the contract, the fulfilment of which enables the proper performance of the contract in the first place, and on the observance of which the Customer may regularly rely. In all other respects, the Seller's liability is excluded, unless it is liable without limitation pursuant to the preceding paragraph.

8.3 The above provisions on liability shall also apply with regard to the Seller's liability for its vicarious agents and legal representatives.

9) Redemption of Promotional Vouchers

9.1 Vouchers issued free of charge by the Seller as part of promotional campaigns with a specified period of validity, and which cannot be purchased by the Customer (hereinafter "Promotional Vouchers"), can only be redeemed in the Seller's online shop and only within the specified period.

9.2 Individual products may be excluded from the voucher promotion, provided that a corresponding restriction results from the content of the Promotional Voucher.

9.3 Promotional Vouchers can only be redeemed before the ordering process is completed. Subsequent set-off is not possible.

9.4 Only one Promotional Voucher can be redeemed per order.

9.5 If the Promotional Voucher relates to a specific value rather than a percentage discount, the value of the goods must be at least equal to the amount of the Promotional Voucher. Any remaining balance will not be refunded by the Seller.

9.6 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

9.7 The balance of a Promotional Voucher will neither be paid out in cash nor bear interest.

9.8 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in full or in part with the Promotional Voucher as part of their statutory right of withdrawal.

9.9 The Promotional Voucher is transferable. The Seller may render performance with discharging effect to the respective holder who redeems the Promotional Voucher in the Seller's online shop. This does not apply where the Seller has knowledge, or is grossly negligently unaware, of the holder's lack of entitlement, lack of legal capacity, or lack of authority to represent.

10) Redemption of Gift Vouchers

10.1 Vouchers that can be purchased via the Seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.

10.2 Gift Vouchers and any remaining balance of Gift Vouchers can be redeemed until the end of the third year after the year in which the voucher was purchased. Any remaining balance will be credited to the Customer until the expiry date.

10.3 Gift Vouchers can only be redeemed before the ordering process is completed. Subsequent set-off is not possible.

10.4 Gift Vouchers can only be used for the purchase of goods and not for the purchase of further Gift Vouchers.

10.5 If the value of the Gift Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

10.6 The balance of a Gift Voucher will neither be paid out in cash nor bear interest.

10.7 The Gift Voucher is transferable. The Seller may render performance with discharging effect to the respective holder who redeems the Gift Voucher in the Seller's online shop. This does not apply where the Seller has knowledge, or is grossly negligently unaware, of the holder's lack of entitlement, lack of legal capacity, or lack of authority to represent.

11) Applicable Law

The law of the Federal Republic of Germany shall apply to all legal relationships between the parties, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law shall only apply insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

As of: 11.08.2026, 11:23:47